Experience and Values
Experience and Values
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While my professional background includes diverse roles in management, quality assurance, and facility maintenance, the following positions will represent my most recent experiences. These experiences showcase the technical foundation I have built in order to achieve my desired career goals in technology.
After proving myself in the Southern University computer labs, I was promoted to a position in the Southern University IT Help Desk. The help desk serviced thousands of students and faculty across many different departments on campus.
This role required a higher level of hardware knowledge, software troubleshooting expertise, and interpersonal skills. I was expected to replace hardware components, reimage PCs and deploy systems on a large scale, and resolve networking problems. These duties were performed for departments and users of varying disciplines with varied levels of technical expertise.
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Upon entry to Southern University, I was fortunate enough to immediately land into the federal work study program. From the very start of my time at the university, I worked with the Division of Information Technology. The first position I held within this department was Computer Lab Assistant.
This position required a full range of prior experience with software and hardware troubleshooting in addition to peripheral support. I was also required to exercise my interpersonal skills, customer support skills, and team collaboration skills.
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Core Professional Values
Core Professional Values
My professional background spans various industries, but each role I have held has been defined by strong personal accountability, reliability, and a solution-oriented mindset. When looking at my professional history, three qualities are consistently present:
Initiative: Whether it was teaching myself advanced Excel functions to automate a time sheet or shadowing a Systems Admin to understand policies outside the scope of my responsibilities, I do not wait for instructions to improve a process. I am driven to seek out the "why" behind every "how" and apply these lessons to my everyday operations.
Strong Interpersonal Skills: I pride myself on my ability to communicate with others, deescalate tough situations, and dig to the root of a problem to completely satisfy the needs of every user. I do not give in to emotional highs and I strive to understand everyone's point of view because trust, understanding, and knowledge are paramount to excellent service.
Attention to Detail: My time in quality assurance, facility maintenance, and help desk support instilled a discipline for following protocol and documenting outliers. In a support role, this means systems are configured correctly the first time, user permissions are precise, and no detail is too small for me to notice.
Why this makes me a valuable member of any team: I am technically proficient, have remarkable work ethic, and am always accountable. I am not just looking to close tickets or patch out problems. I am looking to help build and maintain a seamless, high-functioning technical environment for an organization.
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